Shipping & Returns

Duties, taxes, and shipping are included

The price you see is the price you pay. Duties, taxes, and shipping are already included in the amount shown in dollars, and there is nothing to pay when the package arrives. We ship as the importer of record, which means the customs paperwork and the duty are handled on our side, before the package reaches you.

This is the part most people worry about when they order from Europe, so we would rather say it first: no customs charge on delivery, no broker calling you for money, no surprise at the door.

Delivery

Every order ships from our factory in Prato, Tuscany, by UPS Express. Expect it in 3–5 business days: one to two days to pick, check, and pack the piece, then two days in transit.

As soon as the package leaves us, we email you the UPS tracking number, and UPS emails you again on the morning of delivery. If the date on the tracking slips and you need the piece for a set day, write to us from the contact page and we will tell you plainly whether it can still make it.

Free returns within 30 days

If the piece is not right, send it back within 30 days of delivery and we refund you. The label is a prepaid UPS label, so the return costs you nothing.

Orders placed in November and December can be returned through January 31, so a gift bought early in the season is still returnable after the holidays.

One free return per order. If you send a second package back from the same order, the shipping for that one is deducted from the refund. We say this here rather than after you have paid.

How to start a return

1. Open the return center and enter your order number and the email address you used to order.
2. Choose the pieces you are sending back and tell us why. The reason takes a second and it is what tells us whether a fit runs short.
3. Print the prepaid UPS label we send you by email.
4. Pack the pieces in the original box, stick the label on, and drop it at any UPS location.

What comes back to us, and what we refund

Pieces must come back unworn, unwashed, and unaltered, with the tags and labels still attached and in their original packaging. Once the package reaches us and the pieces match what we sent, we refund the original payment method and email you a confirmation. Refunds usually show on a card statement within a few business days, depending on your bank.

If a piece comes back worn, washed, or damaged, we may reduce the refund, by up to the full value of the order in the worst case. This is rare, and we will always write to you before we do it.

Before you order

Most returns are size returns, and most size returns are avoidable. Our sizes are Italian, so go by the measurements rather than the letter: the charts are on Find Your Size. For how to wash and store a piece once it is yours, see Care and Washing.